Refund policy

Refund Policy
Customer Satisfaction Guarantee

At Sue Bee Honey, we are committed to delivering the highest quality honey and ensuring your satisfaction. If you are not fully satisfied with your purchase, we’re here to assist and improve your experience.

How to Submit a Concern:

• Please contact us with your order details and a description of the issue.
• Share your feedback on how we can enhance your experience with Sue Bee Honey products.

Resolution Process:
While we typically do not issue refunds, we prioritize working directly with our customers to resolve concerns effectively. Most issues are related to shipping and are resolved quickly to your satisfaction.

If the problem cannot be resolved through other means, we will work with you to find a solution.

Contact Us:
Our customer support team is available to assist you:

• Phone: (712) 258-0638
• Hours: Monday - Friday, 9 AM to 5 PM Central (USA)

We are proud of the quality of our products and are delighted to report that customer dissatisfaction is rare. If you encounter any issue, please don’t hesitate to reach out so we can make things right.

Thank you for choosing Sue Bee Honey and supporting our mission to uphold the tradition of American beekeeping.